CLIENT GRIEVANCE PROCEDURE
Clients of the Bear River Health Department (BRHD), have the right to file a grievance for any action or inaction of the Department and/or Department employees as outlined in Utah Code 26A-1-121 Section 2.
A client may request an administrative review (grievance hearing) at any time during participation in a BRHD service or program. This right is explained to clients during initial enrollment in services. Clients have the right to review his or her file, a right to a copy of any contracts or treatment plans, and the right to ask questions regarding agency policies and procedures.
The following steps will be taken if a client voices a complaint regarding a BRHD program, policies, procedures, or staff member:
A client will not suffer any repercussion in service delivery solely as a result of filing a grievance. All grievances will be addressed in a confidential manner. If a grievance is being submitted in written form, it should be mailed or delivered in person to:
Bear River Health Department
655 East 1300 North
Logan, UT 84341
Utah Code: 26A-1-121 Section 2a. A person aggrieved by an action or inaction of the local health department relating to the public health shall have an opportunity for a hearing with the local health officer or a designated representative of the health department. The board shall grant a subsequent hearing to the person upon the person’s written request. 2b. In an adjudicative hearing, a member of the board or the hearing officer may administer oaths, examine witnesses, and issue notice of the hearings or subpoenas in the name of the board requiring the testimony of witnesses and production of evidence relevant to a matter in a hearing. The local health department shall make a written record of the hearing, including findings of facts and conclusions of law.
Updated May 2017